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A highly intensive and practical workshop
that will provide line managers at all levels with the skills
and confidence to conduct those normally "dreaded"
Performance Appraisal Interviews
(Performance Reviews),
with positive results in terms of achieving organisational
goals & objectives, as well as employee morale and competence
enhancement.
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An opportunity for employees to get
formal feedback from line managers on how their performance
is viewed - so that they can learn what they do well and what
needs to improve
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Ensures employee clarity regarding work
expectations and standards
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Establishes a performance culture -
of quality, efficiency and achievement
Not sure how to handle those difficult staff
situations you would rather avoid?
Longing to feel confident, respected, and in control - unafraid
of confronting unacceptable employee performance or behaviour?
Performance Coaching and Counselling
is a highly interactive and practical training course that
will equip line managers at all levels with the necessary
interpersonal, coaching and counselling skills to address
poor staff performance or behaviour - in a timely, effective
and legal way.
Without
these crucial skills, no Performance Management or Staff Appraisal/Review
System can be implemented effectively.
A unique and comprehensive training workshop
in Staff Recruitment and Selection
aimed at Line Managers at all organisational levels, as well
as Recruitment/Employment Officers and Consultants.
A
1-day version (specifically for line managers) is also available,
focusing only on the PLANNING and CONDUCTING of staff selection
interviews.
Incorporating competency-based behavioural
interviewing - a structured interviewing approach based on
the latest research.
l How
to effectively grow your business
l A
unique, innovative approach to entrepreneurship
l How
to become a number one entrepreneur and player in your field
Entrepreneurial Tactics
is for those who truly need and desire to think outside the
square. It will frustrate, challenge and excite those open
to incredible ideas, and will also encourage self-reflective
behaviour.
True innovation comes from connecting unrelated ideas and
concepts and creating novel outcomes for the betterment of
society.
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Performance
Management is the essence of managing, and the
primary "vehicle" for getting the desired results
through employees at all levels in the organisation. In the
absence of such a system, staff members are unclear as to
the employer's expectations regarding performance objectives
and standards/targets, leading to low productivity, costly
mistakes, stress, de-motivation, and conflict. A sound Performance
Management System subscribes to the crucial Principle:
"What gets measured gets done".
The days of having a "one-set-of-measures-fits-all"
Performance Management System are long gone and inherently
flawed. Performance objectives and measures need to be specific
to job categories and individual roles.
Retail
Selling Skills is a comprehensive training workshop
covering the retail sales process and skills in detail.
Aimed at all retail sales staff and those managers, supervisors,
and team leaders supervising sales staff.
An action-packed Customer
Service training course that will equip retail
and service industry staff and supervisors/managers with the
necessary competence and "mindset" to consistently
meet and, at every possible opportunity, exceed their customers'
expectations.
An intensive workshop to enable
retail line managers and team leaders to effectively coach
sales staff in sales and customer
service skills and principles; i.e. to continuously
reinforce what their salespeople have learnt on our Retail
Selling Skills and Dynamic Customer Service (or their own
in-house) Workshops - and to also start coaching those sales
staff who have not yet attended a sales or customer service
programme.
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